A few little points to consider
when placing orders with us....
- Don't sit on your order waiting till the last
minute before our cut of point for the week to see if some thing
else comes in... "In order to book on freight and organize couriers, the cut off
for all deliveries is 0600 hours AEST on Thursday morning prior to the weekend."
Often when we check the emails for orders on Thursday morning the
same piece has sold to multiple orders.... the piece goes to the
customer who's order was the first in... Most weeks we also have
strong sales Wed - Thursdays, the shops we wholesale to order to
receive deliveries in the shop prior to the weekends' trading. It
is best once you choose your order to email it to us straight away
to avoid disappointment. If something else comes up later in the
week that you want we are
more than happy to add it to your order.
- Often, while we are away collecting and new
specimens are coming in daily, some of our savvy customers are asking
for pics of bits they spy on our list and making a rolling order
throughout the week.
- Please pay for your order ASAP once you receive
our quote so we can confirm the payment. Unfortunately, some in the
past have abused our trust so it makes us have to be more prudent
with new customers. If we can't confirm the payment it will NOT BE
SENT until it is confirmed.
- Emails are normally checked each morning, we are
not on line for the rest of the day to answer your queries. Once our
emails are answered for the day we are maintaining our fish rooms
and conducting deliveries etc.
- Sometimes we take off for a few days on
collection trips to various parts of the state and may not be able
to access our emails. Check the News page if you have not heard from
us within a day. If we are away for any longer than a few days or
over our delivery period our stock page is always modified so you
can't order without knowing what we are up to and when we will be
back.
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